- OperatorGareton B.V.
- Established2014
- Games4,000+
- Providers79
1. General terms and acceptance
These Terms & Conditions apply to your access to and use of the BitStarz Casino website, related platforms and available gambling services. They should be read together with any privacy notice, responsible gambling information, promotion rules, game rules and other notices displayed on the website. If a specific promotion or game has additional conditions, those conditions form part of these terms and will apply to the relevant activity.
You are responsible for reviewing the current version of these terms before using the services. If you do not agree with any part of them, you must not register, deposit, wager or otherwise use the website. Continued use of the website after changes are published will generally be treated as acceptance of the updated terms. Nothing in these terms is intended to remove or limit any consumer right that cannot lawfully be excluded under applicable Australian law.
Eligibility and lawful use
- You must meet the minimum legal age and all other eligibility requirements that apply to the services available to you.
- You must use the website only where online gambling is lawful for you and must comply with the laws that apply in your location.
- You must provide accurate information and must not create or use an account for another person.
- You must not use the website for fraud, money laundering, abuse, unlawful activity or any purpose unrelated to the services offered.
- You must not attempt to bypass location checks, identity controls, security measures or restrictions applied to your account.
BitStarz Casino may refuse access, suspend an account or restrict a service where it reasonably considers that a user is ineligible, has breached these terms, has provided misleading information or cannot lawfully use the services. Any action taken will be handled in accordance with applicable requirements and the circumstances of the account.
2. Registration, account security and verification
Where an account is required, you must register using your own details and keep those details current. Information may include your name, date of birth, residential location, payment information and other details needed to operate the account or meet legal and security obligations. You must notify BitStarz Casino if any information changes or becomes inaccurate.
You are responsible for protecting your username, password, devices and other account credentials. Do not share your login details with another person or allow another person to access your account. You should choose a strong password, keep your software updated and contact the available support channel promptly if you suspect unauthorised access, lost credentials or unusual account activity.
Identity and source-of-funds checks
Before or after account activity, BitStarz Casino may request documents or information to verify your identity, age, location, payment method or source of funds. These checks help prevent fraud, underage gambling, identity theft and financial crime. You must provide information that is genuine, readable and reasonably current. Processing may be delayed while checks are outstanding, and access to some services may be restricted until verification is complete.
Each person may use only the account or accounts permitted under the applicable account rules. You must not open duplicate accounts, operate accounts on behalf of others, transfer an account or allow another person to wager through your account. If duplicate or connected accounts are identified, BitStarz Casino may review the activity and take appropriate action under these terms and applicable law.
Account closure
You may request closure of your account at any time through the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to verification, outstanding transactions, disputes, responsible gambling or suspected unlawful activity. BitStarz Casino may also suspend or close an account where required for security, legal, regulatory or operational reasons.
3. Deposits, withdrawals and wagering
Available payment methods, currencies, minimums, maximums and other transaction conditions may be displayed on the website and can vary by location or account. You must use a payment method that belongs to you or that you are authorised to use. Transactions made with stolen, unauthorised or misleading payment information are prohibited.
A deposit must be made for the purpose of using the services and not for disguising the origin of funds, transferring money to another person or carrying out any unlawful activity. BitStarz Casino may decline, reverse, delay or review a transaction where there is a security, verification, payment or legal concern. Your bank, card issuer, payment provider or other intermediary may also apply its own fees, limits or conditions.
Withdrawals may be subject to account verification, payment-method checks, transaction review and any applicable game or promotion conditions. Funds will generally be returned using an appropriate method linked to the account, subject to availability and applicable requirements. You remain responsible for checking that your payment details are correct before submitting a transaction.
Games, results and technical issues
Each game is governed by its displayed rules, including information about eligible wagers, winning combinations, features and settlement. You should understand the rules before placing a wager. A wager is normally treated as accepted only when it is recorded by the website. Unsuccessful or incomplete transactions should not be repeated without first checking the account history where possible.
Game outcomes are determined by the applicable game system and recorded in the relevant transaction or game data. If a technical error, system fault, communication failure or other malfunction affects a game or transaction, BitStarz Casino may investigate and correct the affected activity. Where a wager is accepted in error or a result is clearly affected by a malfunction, the activity may be voided or adjusted in a fair and lawful manner.
- Do not use software, devices or methods designed to automate play or gain an unfair advantage.
- Do not interfere with the website, game software, payment systems or security controls.
- Do not exploit an error, pricing issue, display fault or technical vulnerability.
- Do not collude with other users or engage in conduct that could compromise game integrity.
- Keep records of account activity and report any suspected error or unauthorised transaction without undue delay.
4. Promotions and responsible gambling
Promotions, bonuses, tournaments and other offers are subject to the specific terms displayed with the offer. Those terms may explain eligibility, activation, expiry, wagering requirements, contribution rules, restrictions, maximum values and withdrawal conditions. You should read the complete promotion terms before accepting or using an offer. If there is an inconsistency between general terms and promotion-specific terms, the promotion-specific terms will normally apply to that offer.
Promotions are intended for genuine recreational play. Abuse may include creating accounts to obtain an offer more than once, using another person’s identity or payment method, coordinating play, exploiting a technical issue or acting contrary to the stated promotion rules. Where promotion abuse or a material breach is suspected, the relevant offer, winnings or account activity may be reviewed in accordance with applicable law.
Play responsibly
Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you start, keep track of time and spending, and avoid chasing losses. Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressure to recover money.
- Use available deposit, wagering, session or loss-management tools where offered.
- Take regular breaks and stop if gambling is affecting your sleep, work, relationships or finances.
- Ask for help early if you feel gambling is becoming difficult to control.
- Use account closure or self-exclusion options if you need a longer break from gambling.
- If gambling is causing harm, seek independent support from an appropriate Australian counselling or support service.
A request for self-exclusion or a gambling break should be made through the available account or support process. You must not attempt to open another account or use another person’s account to avoid a restriction. Responsible gambling tools are designed to assist with control, but no tool can replace personal judgement and professional support where it is needed.
5. Privacy, intellectual property and legal matters
Privacy and communications
Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide the services, process payments, verify identity, prevent fraud, maintain security, meet legal obligations and manage customer support. By using the website, you acknowledge that relevant service providers may process information where necessary for these purposes.
You are responsible for ensuring that your contact details and communication preferences are accurate. Important service, security, transaction and account messages may still be sent where necessary. You should read messages relating to your account and report anything that appears incorrect or suspicious.
Website content and intellectual property
The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property rights. You may use the website for personal, lawful and non-commercial purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, scrape or commercially exploit any part of the website unless you have written permission or the law permits it.
Availability and liability
BitStarz Casino aims to provide a reliable service but does not guarantee that the website, games, account features or payment methods will always be available, uninterrupted, secure or free from errors. Maintenance, updates, network failures, third-party services and events outside reasonable control may affect access. You should not rely on the website as a substitute for keeping your own transaction and account records.
To the extent permitted by law, BitStarz Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unauthorised use of your device, payment-provider actions or your breach of these terms. Nothing in these terms excludes liability where it cannot lawfully be excluded, including rights and remedies that apply under Australian consumer law.
Changes, complaints and governing requirements
These terms may be updated to reflect changes to the website, services, security practices, legal requirements or business operations. The latest version will be made available on the website. If a change materially affects your rights or obligations, relevant information may be provided through an appropriate account or website notice.
If you have a question, transaction concern or complaint, please use the available BitStarz Casino support or account channel and provide enough information for the matter to be reviewed. You should allow reasonable time for checks, particularly where identity, payment or game records are involved. Any dispute will be considered in accordance with these terms and the applicable laws and consumer protections that govern your use of the services.
