Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed choices and keeping gambling within limits that are suitable for your circumstances. There is no guaranteed way to win, and every bet carries a risk of loss. Past results, winning streaks or near misses do not change the odds of future games. You should never chase losses or increase your stakes because you believe a win is due.

BitStarz Casino encourages players to consider gambling as one form of leisure among many. Before starting, decide how much time and money you are comfortable spending. Once that limit has been reached, stop playing, regardless of whether you are winning or losing. Taking regular breaks can also help you remain aware of how long you have been playing and how you are feeling.

• Only gamble with disposable income after essential costs have been paid.
• Set a budget before playing and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household, rent, bill or emergency funds.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a financial problem.
• Never borrow money, use credit intended for essentials or sell personal items to fund gambling.
• Do not assume that a win is likely because you have recently lost.
• Remember that gambling outcomes are based on chance and cannot be controlled through systems or patterns.

You are responsible for deciding whether gambling is appropriate for you. If you are unsure, consider taking a break before depositing or playing. A pause can give you time to review your spending, your reasons for gambling and any effect it may be having on your daily life.

Set limits and take control

Account and gaming controls may help you manage your activity. Depending on the options available through your account or the website, you may be able to set deposit, wagering, loss or time limits, take a temporary break, or request a longer self-exclusion period. These controls are intended to support informed decisions, but they work best when selected before gambling becomes difficult to manage.

Review any available settings carefully and choose limits that reflect your real budget and routine. A limit should not be treated as a target to spend. If you set a limit, do not try to work around it by opening another account, using another person’s account or asking someone else to place bets for you. Account sharing can create safety, identity and legal concerns and may prevent effective protection.

Practical steps you can take

1. Decide your maximum spend and playing time before you begin.
2. Record deposits, withdrawals and gambling expenses so you can see the full picture.
3. Use available account controls to restrict deposits, play or access where appropriate.
4. Remove saved payment details if they make it too easy to continue playing.
5. Tell a trusted person about your limits so they can support your decision.
6. Request a break or self-exclusion if you feel unable to stop on your own.
7. Do not reopen an account or create a new one during a break or self-exclusion period.

If you want to reduce or stop your gambling, act as soon as you recognise the need. You do not have to wait for a serious financial or personal problem. If you cannot find the relevant control in your account, review the available help information on the website or contact the appropriate support channel provided by the service.

Recognising when gambling may be a problem

Gambling can become harmful when it starts to affect your finances, relationships, work, study, health or emotional wellbeing. Problem gambling does not look the same for everyone. Some people gamble frequently, while others may gamble less often but spend more than they can afford. You do not need to experience every warning sign before seeking help.

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop after a win.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing bills or using savings to continue gambling.
• Feeling anxious, irritable, restless, guilty or low when you are not gambling.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Neglecting work, study, family, health, sleep or social commitments.
• Arguing with people close to you about gambling or its financial effects.
• Increasing your stakes or taking greater risks to achieve the same excitement.
• Attempting to stop or cut down but returning to gambling repeatedly.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Feeling that gambling is the only way to recover from financial pressure.

If any of these signs are familiar, consider stopping play and speaking with someone you trust. A qualified financial counsellor, health professional, psychologist or gambling support service can help you understand what is happening and plan practical next steps. Asking for help is a responsible choice, not a failure.

If gambling is causing severe distress or you feel unsafe, seek urgent assistance from local emergency services or an appropriate crisis support service. Your immediate safety is more important than any account, bet or financial loss.

Protecting young people and other people

Online gambling is for adults who meet the applicable legal age and other eligibility requirements. Minors must not create, access or use an account. Do not allow another person to use your account, and take reasonable steps to keep your login details, devices and payment methods secure.

• Keep your username, password and verification information private.
• Use device security features and log out when you finish a session.
• Do not save account access on a shared device where children or other people may use it.
• Keep payment cards and banking information secure.
• Do not place bets on behalf of another person or ask another person to gamble for you.
• Talk openly with children and young people about why gambling websites are not suitable for them.
• Consider blocking or filtering gambling content on devices used by minors.

Parents, carers and household members may also benefit from monitoring shared devices, reviewing payment security and setting clear boundaries around gambling activity at home. These steps cannot remove every risk, but they can reduce accidental access and make it easier to identify concerns early.

Getting support and reviewing your choices

You can seek support whether you want to reduce your gambling, stop completely, understand your options or help someone close to you. Start with a trusted family member or friend, your general practitioner, a mental health professional, a financial counsellor or a recognised gambling support service in Australia. Support may include confidential conversations, budgeting assistance, counselling, self-exclusion guidance and help with related stress or relationship concerns.

When speaking with a support professional, it may help to bring a record of deposits, withdrawals, gambling time, debts and other expenses. You can also ask your bank or payment provider whether spending controls or gambling transaction blocks are available. These measures should be considered alongside account limits and professional support, rather than as a substitute for them.

A simple self-check

1. Can I afford the money I am planning to spend?
2. Am I gambling for entertainment, or to escape problems or recover losses?
3. Can I stop when I planned to stop?
4. Have I hidden my gambling or been dishonest about it?
5. Has gambling affected my bills, relationships, work, study, sleep or mood?
6. Would taking a break make me feel relieved or safer?
7. Would I be comfortable discussing my gambling with someone I trust?

Your answers can help you decide what to do next. If you have concerns, stop playing, use the available account controls and seek independent support. Responsible gaming is an ongoing process: review your limits regularly, keep gambling separate from essential spending and make sure the decision to play remains voluntary, informed and within your control.