Welcome Package Up to $10,000 + 180 Free Spins
Across four deposits plus bonus features
Wagering
40× bonus
Max Bet
$5
Min Deposit (Bonus)
$20
Min Deposit (Spins)
$40
BitStarz CasinoContacts

Contact BitStarz Casino

If you need help with your BitStarz Casino account, contact our support team at support@bitstarzcasino.site. We aim to make it easy to ask questions and receive clear guidance about using our services.

BitStarz Casino holds a licence from the Curaçao Gaming Authority under reference OGL/2024/165/0185, issued by the jurisdiction of Curaçao.
  1. OperatorGareton B.V.
  2. Established2014
  3. Games4,000+
  4. Providers79

How to get in touch

For assistance, send an email to support@bitstarzcasino.site. Please use the email address linked to your account where possible, so the support team can identify your request and provide relevant help. A response will usually be sent within 24 hours, although the timing may vary depending on the nature and complexity of your enquiry.

To help us understand your request and respond faster, include the following information in your message:

  • Your account email address or username.
  • A short, clear description of the issue or question.
  • Relevant screenshots, if they help explain the problem.
  • Any useful details, such as when the issue occurred or the page involved.

What we can help with

You can contact support about common account and gaming questions, including:

  • Account access and verification questions.
  • Deposit and withdrawal enquiries.
  • Bonus terms and eligibility questions.
  • Technical problems with the website or your account.
  • Responsible gambling requests and account support.

Please do not include your password in a message. If your request concerns payments or account security, provide only the information needed for support to locate and review the issue.