Betting Rules

1. General betting conditions

By opening an account, placing a bet or using a betting service, you confirm that you have read and accepted the rules that apply to that service. These rules form part of the agreement between you and BitStarz Casino. If a specific market, competition or product displays additional rules, those rules apply together with these general provisions. Where a specific rule conflicts with a general rule, the specific rule will normally apply to the relevant market.

You are responsible for checking that betting is lawful for you before using the service. You must also make sure that the personal information held on your account is accurate and current. An account must only be used by the registered account holder. You must keep your login details secure and must not allow another person to place bets through your account.

BitStarz Casino may apply account, market or transaction controls where permitted by applicable requirements and its platform rules. These controls may include refusing a bet, restricting access to a market, correcting an obvious error, reviewing an account or requesting information needed for verification. Any action will be handled in accordance with the applicable terms and relevant requirements.

Eligibility and account responsibility

• You must meet the minimum legal age and other eligibility requirements that apply to you.
• You must not place bets for another person or allow another person to use your account.
• You must not use the service where online betting is prohibited or restricted by the laws that apply to you.
• You must provide truthful information when opening or maintaining an account.
• You must not attempt to interfere with the website, manipulate a market or use the service for unlawful activity.

2. Placing and accepting bets

Before placing a bet, check the selection, market, event, stake, odds and potential return shown on the bet slip. A bet is only considered accepted when the platform confirms the transaction and records it in your account or displays a clear acceptance message. Adding a selection to a bet slip, entering a stake or pressing a submission button does not by itself guarantee that the bet has been accepted.

Odds and market information may change before a bet is accepted. If the odds, line or other details change, the platform may show the revised information and ask you to confirm it. You should review the final details carefully before completing the transaction. Once a bet has been accepted, it will normally be settled using the details recorded in the bet confirmation, subject to these rules and any applicable market rules.

You should retain the confirmation shown for each accepted bet. Your account history may also provide a record of accepted, cancelled, voided and settled bets. If the information in your account history appears incomplete or incorrect, review the transaction details and raise the issue through the available support process without delay.

Bet types and combinations

A single bet is a wager on one selection or outcome. A multiple or combination bet joins two or more selections, and all required selections must generally be successful for the bet to win, unless the market rules state otherwise. Some selections may be unavailable for combination betting or may be subject to special conditions. The bet slip will show the available options before submission.

Where a bet contains selections that cannot be settled together, the relevant selection may be removed, voided or treated according to the rules for that market. The result may differ depending on whether the bet was a single, multiple, system or another supported bet type. Always read the information displayed on the bet slip and the applicable market rules before confirming your wager.

Errors and unusual activity

If an obvious pricing, description, result or settlement error occurs, BitStarz Casino may correct the error or void the affected bet where permitted. Examples may include an incorrect participant, duplicated market, clearly incorrect odds, technical display error or settlement based on an incorrect result. A correction will not be made to change a genuine result simply because it is inconvenient or unexpected.

3. Events, results and settlement

Bets are settled using the official result or other reliable result source applicable to the relevant event. The result may be based on the governing body, event organiser, official statistics provider or another source identified in the market rules. News reports, live commentary and unofficial social media updates do not necessarily determine settlement.

A result may be amended after an event if the relevant authority changes or corrects its official decision. If settlement has not been completed, the corrected result may be used. If a bet has already been settled, the applicable terms and market rules will determine whether a correction or adjustment is made.

Unless a market rule says otherwise, the result at the end of the applicable event or official settlement period is used. Events that are abandoned, postponed, suspended, shortened, interrupted or otherwise affected may be settled under the rules for that sport or market. A bet may be voided if the required event does not take place within the relevant conditions or if no valid result can be established.

Postponed, abandoned and cancelled events

If an event is postponed, the treatment of bets depends on the market and the applicable event rules. Some bets may remain active if the event is completed within the permitted period, while other bets may be cancelled or voided. Bets relating to a specific date, venue, participant or scheduled contest may be treated differently from bets relating to a broader competition.

If a participant withdraws, does not start or is replaced, the market rules determine whether the selection is void, settled as a loss or handled in another stated way. The same principle applies where a match changes format, duration, venue or playing conditions. You should check the rules for the particular market rather than rely on a general assumption.

Dead heats and ties

Where two or more selections share a result and the market rules recognise a dead heat, the stake and return may be calculated using the dead-heat method described for that market. A tie in one market may be a winning result, a losing result or a void result in another market. The displayed rules for the relevant event and selection determine the outcome.

4. Market-specific rules and settlement issues

Different sports, competitions and betting products use different definitions of time, result, participant and winning outcome. For example, a market may refer to regulation time, the final score, a particular period, a qualifying result or an official classification. Extra time, penalties, tie-breaks, abandoned play and disqualifications may be included or excluded depending on the market wording.

You must read the market name, selection description and any information icon or rules link before placing a bet. If the meaning of a market is unclear, do not place the bet until you understand what outcome is required. The wording available when the bet is accepted is important when determining how the bet will be settled.

Live and in-play betting

Live betting markets are offered while an event is in progress and may be affected by delays between the event and the information displayed online. Markets can be suspended while significant action is taking place or while information is being checked. A bet submitted during a suspension, price change or technical delay may not be accepted, or it may be accepted at different odds after confirmation.

Live scores, timers, statistics and visual information are provided for convenience and may not be fully current or error-free. They should not be treated as the official result. You remain responsible for checking the bet confirmation and the rules that apply to the live market.

Special markets and participant-based bets

Markets involving player performance, team statistics, milestones, awards or other special outcomes may contain separate requirements about participation, starting status, minimum playing time, completed contests or official recognition. If a participant does not take part, the selection may be void or settled under a specific non-participation rule. A market may also require an official result even where an informal or provisional result is available.

Cash out and bet changes

If a cash-out or similar feature is displayed, it is an optional service and may not be available for every bet. The offered amount can change, disappear or be rejected before the transaction is confirmed. A cash-out request is complete only when the platform confirms it. Once completed, the original bet is generally settled according to the confirmed cash-out transaction rather than the eventual event result, subject to any relevant technical or market rules.

5. Fair play, responsible betting and disputes

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you begin and only use money that you can afford to lose. Avoid chasing losses, taking on debt to bet, or increasing stakes because of frustration or excitement. If betting no longer feels enjoyable or controlled, stop using the service and review the responsible gaming tools and information available on the website.

• Decide how much time and money you will spend before placing bets.
• Keep betting funds separate from money needed for everyday expenses.
• Take regular breaks and avoid betting when distressed, tired or affected by alcohol or other substances.
• Use available deposit, session or account controls where they are offered.
• Seek independent support if you are concerned about your betting or someone else’s betting.

You must not engage in fraudulent, deceptive, abusive or manipulative conduct. This includes using another person’s account, exploiting a technical fault, interfering with a market, attempting to conceal the source of funds, or using the service for an unlawful purpose. Suspected misconduct may result in a bet or account being reviewed, restricted, cancelled or referred for further action in accordance with the applicable terms.

Questions and settlement disputes

If you believe a bet has been accepted, cancelled or settled incorrectly, first check the bet confirmation, account history and market rules. Provide the relevant bet reference and a clear explanation through the support channel available on the website. Reviews may require information about the event, the time of the transaction, the market wording and the official result.

A review of a betting issue does not guarantee that the original settlement will change. Decisions are based on the recorded bet details, the applicable rules, available technical records and the relevant official result. These Betting Rules do not limit any rights or protections that cannot lawfully be excluded under applicable Australian law. If these rules are updated, the current version published on the website will apply to future betting activity, while previously accepted bets will be considered under the rules that applied when they were placed, unless a lawful correction or adjustment is required.