Privacy Policy

Information we may collect and handle

The information handled by BitStarz Casino depends on how a player uses the website and services. Some information is provided directly by the player, some is created through account and transaction activity, and some is collected automatically from the device or browser used to access the website. Information may be collected when a player registers, signs in, makes a deposit, requests a withdrawal, contacts support, completes a verification process or interacts with website features.

Account and contact details

Account information may include a player’s name, date of birth, residential or contact details, username, login information, account preferences and records of communications with support. The website may also keep information about account settings, responsible use requests, security preferences and actions taken within the account. This information helps operate the account, provide support and communicate important information about the service.

Identity and verification information

An online casino may need to verify a player’s identity, age, account information or payment activity. For this purpose, BitStarz Casino may handle verification documents and related information, such as identity details, address information, document images or information received from verification providers. Verification information is used to help confirm that an account is being used legitimately and to support anti-fraud and security checks.

Payment and transaction records

The website may handle records of deposits, withdrawals, bets, wins, losses, account balances, payment status and other transaction activity. Payment providers may process card, banking or other payment details directly. BitStarz Casino may receive information needed to confirm a payment, record the transaction, investigate a failed or disputed payment and maintain accurate account records. Players should use the payment and support processes provided on the website and should avoid sending full payment details by ordinary email unless specifically instructed through a secure process.

Device, usage and technical information

When the website is visited, technical information may be collected automatically. This may include an IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referring pages and interactions with website features. This information can help maintain website functionality, identify technical problems, protect accounts and understand how the service is used.

Information from other sources

Information may also be received from payment services, identity verification providers, fraud prevention services, analytics providers, communication platforms or other organisations that support the website. Information may be created from account activity, security events, support requests, transaction reviews and responsible use controls. Information from different sources may be considered together where this is reasonably necessary to provide and protect the service.

Why information is used and when it may be shared

Personal information is used for purposes connected with operating, securing and improving the casino service. The amount and type of information used will depend on the player’s account, activities and interactions with the website. Common purposes include:

• Creating, maintaining and administering a player account.
• Allowing players to sign in, manage account settings and use available website features.
• Processing deposits, withdrawals and other account transactions.
• Keeping accurate records of account balances, payments and transaction activity.
• Completing identity, age, account and payment verification checks where required.
• Detecting, preventing and investigating fraud, abuse, account takeover, collusion, suspicious activity and other security risks.
• Providing customer support, answering questions, handling complaints and resolving account issues.
• Sending service messages, transaction notices, security alerts and other communications needed to administer an account.
• Meeting legal, official, financial, tax, court or other record-keeping requirements that apply to the service.
• Monitoring performance, fixing faults, improving features and understanding general website usage.
• Sending promotional communications where this is permitted and the player has provided consent or another permitted basis applies.

Security and fraud prevention

Account, device, payment and transaction information may be reviewed to help identify unusual activity, prevent misuse and protect players and the website. Automated tools may assist with verification, security monitoring, risk assessment or fraud detection. In some cases, information may be reviewed by an authorised person before an account or transaction decision is completed. These checks may be necessary to protect the service and to help ensure that accounts are used fairly and securely.

Sharing with service providers

Information may be shared with carefully selected service providers and professional partners that help operate the website. These may include providers of payment processing, identity verification, hosting, information security, fraud prevention, customer support, analytics, communications and technical services. Such providers should receive only the information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to respond to a legal or official request, protect the rights and safety of players or others, enforce applicable website terms, investigate suspected wrongdoing, recover or protect assets, or support a business transfer or restructuring. Personal information is not treated as public information merely because it has been supplied through the website.

International handling

Depending on the services used, personal information may be processed or stored by service providers in locations outside a player’s state or country. Where information is handled in another location, reasonable steps may be taken to support appropriate security, confidentiality and access controls. Players should understand that the privacy requirements in another location may differ from those applying in Australia.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. Some cookies are necessary for essential functions, such as maintaining a secure session, remembering settings, supporting account access and helping the website work correctly. Other cookies may help measure website performance, understand how features are used, remember preferences or support relevant communications.

Cookies may be temporary and deleted when a browser is closed, or they may remain on a device for longer depending on their purpose. Players can manage, block or delete cookies through their browser settings. The available controls depend on the browser and device. Disabling certain cookies may affect website performance, account access or the availability of particular features. Browser settings can usually be used to control cookies separately for different websites.

Protecting personal information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure connections, access controls, authentication processes, monitoring, staff procedures, system protection and checks on relevant service providers. Access to personal information should be limited to people and providers who need it for a legitimate business, support, security or legal purpose.

No internet transmission or storage system can be guaranteed to be completely secure. Players should choose a strong and unique password, keep login details confidential, avoid sharing access to their account and sign out when using a shared device. If a player suspects that an account or personal information has been accessed without permission, support should be contacted as soon as possible.

How long information is kept

Personal information may be kept for as long as it is reasonably needed for the purpose for which it was collected, to support an active account or relationship, to provide support, to resolve disputes, to protect the service and players, or to meet legal and record-keeping requirements. Different types of information may be kept for different periods depending on their purpose and the circumstances.

Closing an account does not always result in immediate deletion of every record. Some records must be kept for a period required by law even after an account has been closed. Other information may need to be retained for security, fraud prevention, transaction review, dispute resolution or legitimate record-keeping purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Your privacy rights and how to make a request

Players may have rights and choices concerning their personal information. Depending on the circumstances and requirements that apply, a player may be able to ask for access to personal information held about them, request correction of information that is inaccurate or incomplete, ask for deletion of personal information where there is no continuing reason to retain it, or withdraw consent to marketing communications.

Access, correction and deletion

A player may request a copy of personal information associated with their account, ask that inaccurate or incomplete information be corrected, or request deletion of information that is no longer needed. A request should explain what information or action is being requested. Where practical, specific details such as the relevant account or communication preference can help the request be located and handled efficiently.

Withdrawing marketing consent

Players can withdraw consent to marketing communications at any time. Promotional messages may also contain an unsubscribe option where appropriate. Withdrawing marketing consent will not necessarily stop essential service communications, including security alerts, transaction notices, account messages or other information needed to provide and protect the service.

How to exercise your data rights

To request access, correction or deletion of personal information, or to withdraw consent to marketing, email support@bitstarzcasino.site. The same address can be used to ask questions about privacy or raise a concern about the handling of a data request. Please describe the request clearly and provide enough information to help locate the relevant account or communication preference.

For account security, reasonable steps may be taken to confirm the identity of the person making a request before information is provided or changes are made. Additional information may be requested when necessary to protect the account and prevent personal information from being disclosed to an unauthorised person. Requests will be considered in light of applicable requirements and the need to retain certain records.

A deletion request may not remove every record immediately or in full. Information may need to be retained where required by law or where it is needed for security, fraud prevention, transaction records, dispute resolution or another legitimate purpose. If deletion cannot be completed in full, information that no longer needs to be retained may be removed, anonymised or restricted where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply when it is published on the website. Players should review this page from time to time, particularly before providing new information or using new features. Continuing to use the website after an update may indicate acceptance of the revised policy where acceptance is required.